C Highland Advisory · Charleston, SC · Est. 2023Scroll

Seven divisions.
One operating discipline.

Senior advisory across healthcare, talent acquisition, contingent workforce, and applied AI — designed as programs that hold under pressure.

Read the discipline
A note from the founder02 / 02

I design operational programs across healthcare, talent acquisition, contingent workforce, and applied AI — and I build them to last.

Translatable across
  • Healthcare
  • Home Health
  • Home Services
  • Hospitality
  • Dentistry
  • Politics
  • Municipal Governments
  • Education
  • Youth Sports
07Disciplines
09Sectors served
2023Founded
Begin engagement
02 Divisions

Seven disciplines.
One operating discipline.

01 / 07
01 / 07

Strategy & Advisory

Operating diagnostics, organizational design, and program governance for executives carrying real P&L weight.

Enterprise-Wide Education ProgramOperating Cadence ReviewOrg & Span-of-Control Redesign
Open division
02 / 07

Healthcare Strategy

Operations and workforce strategy translated to healthcare priorities — for systems, clinics, and provider groups.

Service-line Operating ReviewProvider Capacity & Access ModelingCare-team Workforce Architecture
Open division
03 / 07

Home Health Operations

Visit-level operations, branch performance, and clinician productivity — built from inside the model, not from a deck.

Branch Performance ArchitectureClinician Productivity ProgramOnboarding-to-Productive Time
Open division
04 / 07

Talent Acquisition & Workforce Strategy

Hiring engines, contingent labor programs, and workforce architecture — for orgs whose growth is bottlenecked by people supply.

Contingent Labor Workforce ProgramTalent Acquisition StrategiesRecruiter Capacity Model
Open division
05 / 07

Operational HR & Associate Engagement

Retention, engagement, and the operational HR work that keeps the workforce intact between strategy decks.

Retention StrategyAssociate Engagement ProgramsOperational HR Architecture
Open division
06 / 07

AI Practice — Tools, Agents & Automation

Custom AI tools, chatbots, voice agents, workflow automation, and website-infused AI surfaces — applied inside real operating environments, audit-first by design.

Custom AI Tool DevelopmentConversational Interfaces (Chatbots + Voice)Workflow Automation ArchitectureWebsite-Infused AI IntegrationOperator-grade Eval Harness
Open division
07 / 07

Human + AI Workforce Programs

Workforce programs designed around human + AI integration — staffing models, roles, governance, and change posture.

Integrated Roles & RACIChange-management ArchitectureAI Workforce Governance
Open division
08 / 07

The first conversation is free.
Bring the operating problem.

Forty-five minutes. No deck. We map the operating problem and decide together if there's a program worth designing.

Begin engagement
03 Operator experience

Built from inside the model.

The operator chair came first. The advisory work is the version that comes from running these programs, not from observing them.

Humana2018 — 2024

Workforce strategy and contingent labor program leadership.

Designed and operated contingent workforce programs across acute, ambulatory, and home-health surfaces. Built the recruiter-capacity model and the operating cadence that ran them.

SurfaceEnterprise
ScopeWorkforce program
OutputOperating model
CenterWell Home Health2021 — 2024

Home Health operations and clinician productivity.

Branch performance architecture, clinician productivity programs, and the unglamorous work of moving onboarding-to-productive time inside a national home-health platform.

SurfaceBranch · Region
ScopeOperations program
OutputPerformance architecture
04Clients & affiliations

The operating environments
this work has lived inside.

Names only. The work isn't a logo wall — it's the operating posture beneath it.

HumanaPayor / ProviderCenterWell Home HealthHome HealthSouth Carolina DHHSGovernmentCharleston CountyMunicipalAtrium Health AffiliatesHealth SystemLowcountry Dental GroupDentalHospice Care of the LowcountryHospiceCoastal Home ServicesHome ServicesCharleston Hospitality GroupHospitalityLowcountry Youth SportsYouth SportsPalmetto State StrategyPolitical OpsHighland BrothersSibling BrandHumanaPayor / ProviderCenterWell Home HealthHome HealthSouth Carolina DHHSGovernmentCharleston CountyMunicipalAtrium Health AffiliatesHealth SystemLowcountry Dental GroupDentalHospice Care of the LowcountryHospiceCoastal Home ServicesHome ServicesCharleston Hospitality GroupHospitalityLowcountry Youth SportsYouth SportsPalmetto State StrategyPolitical OpsHighland BrothersSibling Brand
01
Healthcare systems
Active
02
Medical & dental clinics
Active
03
Home health & hospice
Active
04
Government agencies
Active
05
Municipalities
Active
06
National home-service brands
Active
07
Hospitality groups
Active
08
Youth sports orgs
Active
09
Political operations
Active

“I don’t sell strategy. I design programs that hold up after the deck is closed — which is the only kind that’s worth your time, or mine.

Doctor of Physical Therapy · Certified Business Architect. Former workforce-strategy and home-health operations leader at Humana and CenterWell. Charleston, SC.

Read the founder note